Refund policy
Returns and refunds
Every order ships straight from the publisher, so our returns follow the publisher's rules. Here is what we can and cannot do.
Canceling an order
You can cancel an order, or any item on it, for a full refund until we have placed it with the publisher. On a business day that is usually within a few hours of ordering, so email info@AmadeusSheetMusic.com with your order number as soon as you can. Once the order has been placed, it ships from the publisher's warehouse and can no longer be canceled. Titles printed to order cannot be canceled once printing has started.
Damaged, faulty or wrong items
If something arrives damaged, has a printing fault, or is not what you ordered, email us within 21 days of delivery with your order number and, if you can, a photo. We will send a replacement or give you a full refund, including shipping, at no cost to you. This is always true.
Music you no longer need
Because the music ships from the publisher and the publisher does not take it back from us, we cannot accept returns of music you simply no longer need. Please check the voicing, the edition and the quantity before you order; most product pages let you look inside the music, and Aria or our team will gladly help you choose. If something has gone wrong with an order and it is not covered above, email us anyway and we will see what we can do.
What cannot be returned or canceled
Unless they arrive damaged, faulty or wrong:
- titles printed to order, which the product page marks "Printed when you order"
- items we order specially for you from a publisher outside our online catalog
- CDs and DVDs once the seal is broken
- digital downloads and software codes
Your refund
When a refund is due, we refund your original payment method and email you to say so. It can take a few business days for the refund to reach your account.
Questions
Email info@AmadeusSheetMusic.com with your order number and we will take it from there.
